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Dealing with Difficult People

In any organization there are people who are difficult to manage and just plain difficult to work with. This can cause a multitude of problems within the organization if not handled well. This course will review various behaviors that make it difficult to deal with certain people and appropriate tactics for handling these behaviors.

Participants will learn to:

  • Discuss causes of difficult behaviors.
  • Identify common difficult behaviors and effective ways of dealing with each of these behaviors.
  • Discuss the positive impact that dealing with difficult behaviors can have on the organization.

Last modified: October 4th, 2012 at 02:37pm