In this four-hour course, managers will learn their role in driving customer service as a strategic goal. In addition, they will learn about their responsibility to allow customer service to happen, to provide constructive feedback when service needs improvement, and provide recognition when effective service is given. Training will be discussion-based and will use exercises.
Participants will create an action plan designed to help them more strongly drive customer service.
Participants will learn to:
Last modified: October 4th, 2012 at 02:37pm