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Leading the Customer Service Charge

In this four-hour course, managers will learn their role in driving customer service as a strategic goal. In addition, they will learn about their responsibility to allow customer service to happen, to provide constructive feedback when service needs improvement, and provide recognition when effective service is given. Training will be discussion-based and will use exercises.

Participants will create an action plan designed to help them more strongly drive customer service.
Participants will learn to:

  • Demonstrate support for a customer service culture.Define the customer service standards for their organization.
  • Recognize the need to hold employees accountable to customer service effectiveness
  • Describe their role in promoting customer service.
  • Describe their individual perception of customer service better.

Last modified: October 4th, 2012 at 02:37pm