||This courses covers the theory, installation, configuration and monitoring of traditional voice communications systems and voice communications systems designed to operate over an IP (Internet Protocol) network. Today's data communications networks use IP for address assignment, traffic identification, quality of service and other features required to transport multiple signals over one data connection. Topics covered in this course include components of business communications systems, voicemail systems, call features, IP telephony call control protocols, codec algorithms and quality of service techniques.
- Analyze different voice and business communication systems.
- Analyze features and options associated with a voice communications system.
- Configure a voice system.
- Troubleshoot a voice system.
- Analyze components used in a converged voice over IP system.
- Analyze Protocols used in a voice over IP and IP telephony call set-up process.
- Analyze security techniques used in a voice over IP and IP telephony system.
- Analyze quality of service options for voice over IP.
- Evaluate different traffic monitoring systems supporting voice over IP.
- Configure an Ethernet switch to support voice over IP security and quality of service.
- Troubleshoot converged IP telephony and voice over IP systems.
- Communicate effectively and efficiently with peers.
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