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FNCS1119 – Personal Finance Products/Customer Service pdf

Credits: 3 (2/1/0)
Description: This course covers the sale of new checking, savings and certificate of deposit accounts and other financial products. The student will prepare account applications as well as necessary forms and documents for the sale of all types of financial products typically offered in financial service institutions. The student will also role play simulated sales of financial products. Topics include checking accounts, savings accounts, certificates of deposits, loan payments and all other financial products and services.
Prerequisites: None
Corequisites: None
  1. Apply an understanding of current consumer protection regulations as they pertain to deposit products.
  2. Apply an understanding of current consumer protection regulations as they pertain to loan products.
  3. Analyze customer savings/investment needs by asking profiling questions to match appropriate products to meet identified needs.
  4. Explain the features and benefits of various deposit and loan products.
  5. Demonstrate understanding of account ownership by properly titling accounts according to IRS guidelines.
  6. Prepare appropriate documentation for various deposit accounts, retirement accounts and loan accounts.
  7. Demonstrate principles/standards which result in providing exceptional customer service, resulting in greater customer satisfaction through relationship building.
  8. Compare and contrast the differences between open market investments and financial institution investment products.
  9. Define various investment products such as stocks, bonds, mutual funds, money market accounts and certificates of deposit and explain the risks associated with each.
MnTC goal areas: None

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