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Sales/Marketing/Management

Tools for Success

Consider us your complete tool kit for business success. Whether you need to upgrade software skills or develop a marketing plan, our faculty and staff are here to make it easy for you.

Professional/Technical Writing * Software Applications * Customer Service * Marketing Planning * Database Creation/Management * Human Resources Aids * (Job Task Analysis, performance indicators, training plans) Web-Based training

 

Customer Service

  • Superior Customer Service
  • Superior Customer Service by Telephone
  • Superior Customer Service Through Communication

Stellar Service Experiences training reflects the best of what we have learned over the past three decades around the connection between customer satisfaction, employee satisfaction, and organizational profitability.

Achieving Stellar Service Experiences is a comprehensive training system designed to provide a range of critical service skills vital to customer satisfaction and loyalty, and to organizational success. The system's modular design allows participants to learn a wide range of skills - foundational, situational, incremental, supportive, organizational, and strategic - in the most effective and efficient way possible. The five workshops in the system build on one another to offer training solutions at every level, thus aligning service strategies with service behaviors throughout an organization.
 

Human Resources Aids

Job Task Analysis/Identification couple our facilitated process using customized software to clearly analyze and document any job/task you choose resulting in:

  • easy-to-update job descriptions
  • performance indicators
  • training plans
 

Leadership Management

Leadership Development

The Genuine Leadership™ system provides a systemic approach to leadership development - one that builds a motivated, loyal workforce capable of reaching new levels of productivity.

The system develops genuine leaders - from executives to individual contributors - and teaches the critical skills need to ensure success.

AchieveGlobal approaches the organization at four management levels, each requiring different development needs. The levels are then divided into skill areas each containing one or more training modules.

Interpersonal Skills: Vital Tools for Today's Senior Leader

Senior leaders must possess technical competence and enterprise-specific knowledge. Of greater importance, however, is their ability to work successfully with people. Contemporary research suggests that interpersonal skills have become increasingly more important to achieving business results as individuals advance through organizational ranks of responsibility.

Sales Effectiveness

Drawing on decades of research and consulting experience, AchieveGlobal has developed the industry standard in sales performance improvement - Achieving Superior Sales Performance™. The system features more than 20 programs that directly address the skills needed at every level within your organization to ensure lasting sales success.

Achieving Superior Sales Performance™provides a systemic approach to building your sales organization and increasing effectiveness at every level. AchieveGlobal approaches the organization at four levels, each requiring different development needs. The levels are then divided into skill areas, each containing one or more training and consulting solutions.

Customer Service

AchieveGlobal's Achieving Stellar Service™ Experiences training reflects the best of what we have learned over the past three decades around the connection between customer satisfaction, employee satisfaction, and organizational profitability.

Achieving Stellar Service™ Experiencesis a comprehensive training system designed to provide a range of critical service skills vital to customer satisfaction and loyalty, and to organizational success.

The system's modular design allows participants to learn a wide range of skills - foundational, situational, incremental, supportive, organizational, and strategic - in the most effective and efficient way possible. The five workshops in the system build on one another to offer training solutions at every level, thus aligning service strategies with service behaviors throughout an organization.

 

Marketing Planning

Customized plans for your business:

  • Analysis
  • Prospecting
  • Database Management
  • Internet Marketing
 

Sales/Sales Management

  • High Impact Field Sales
  • Leading High Impact Sales
  • Selling Services in a Product World
 

Sales Effectiveness

Drawing on decades of research and consulting experience, AchieveGlobal has developed the industry standard in sales performance improvement - Achieving Superior Sales PerformanceAchieving Superior Sales Performanceprovides a systemic approach to building your sales organization and increasing effectiveness at every level. AchieveGlobal approaches the organization at four levels, each requiring different development needs. The levels are then divided into skill areas, each containing one or more training and consulting solutions.
 

Software Applications

We feature training in the complete line of MS Office software.

Office 2007 - stop wasting valuable productivity expecting employees to find their way in the new Office 2007. A simple class with us will get them fully functional and back up to speed in no time!
 

Web-Based Training

Any of our training products can be delivered online via our interactive classroom; just ask!

 

AchieveGlobal

AchieveGlobal AchieveNET Education Partner Network.
What started as a commonsense approach to meeting the needs of local business has become a network of more than 600 community colleges and universities throughout the United States.
The Education Partner Network - which serves the education and economic development needs of thousands of individuals and local businesses - includes community colleges, vocational and technical institutions and universities.
What does this mean?
It means small and mid-sized businesses now have access to
AchieveGlobal's time-tested, research-based training programs - programs that boost organizational performance in leading organizations throughout the country.
It means winning partnerships.
AchieveGlobal, the world's leader in training and performance improvement, can partner with you to transform your organization's strategy into reality. Clients worldwide rely on AchieveGlobal's proven expertise in Sales Effectiveness and Customer Service.
 

Contact Us

Mary Ryan, Director
(218) 849-2655
Fax: (218) 291-4266

Melissa Olheiser, Administrative Assistant
(218) 299-6566
Fax: (218) 291-4266

Last modified: April 15th, 2014 at 11:28am